Customer Service

Alef Designs FAQs:

Q: I want to find out my order status.

A: Chances are it shipped already! Orders ship out within a few business days. You should have received a tracking email, but if not click below to find out where it is. *Note we ship from Los Angeles CA, however some our packages makes stops on their way, so they may begin their journey to you from another warehouse location.

Track My Order

Q: How Do I Send A Return or Exchange An Item?

A: Alef Designs will accept returns for products within 21 days of purchase that are not used, unopened, defective, or you are not happy with the item for any reason.

We are not able to offer exchanges for products, but you can of course return your merchandise for a refund to your original form of payment and repurchase your desired product whenever you'd like.

Please note that we are not able to accept returns on Mystery items (t-shirts, hats, candles), t-shirts with custom text, or any other items marked as final sale.

For returns and exchanges, we will deduct original shipping charges from refunds/credits issued. You are responsible for return shipping charges.

If you'd like to return an item, we just need a little info from you:

  1. Email us at orders@alefdesigns.com with your name, order number, and your issue. Attach photos if there are defects in the product to expedite your RMA.
  2. For exchanges, we offer two methods.
  • Yalla Habibi: Purchase your new order, send back your original order. When we receive your items we will refund your original purchase.
  • Rega Rega: Send back your original order. When we receive it, we will then process your new order and ship.

Q: I received a gift and need to return or exchange it

A: No problem! Send us an email at orders@alefdesigns.com with the order number and/or the name of who placed the order and we'll get you an exchange form and return shipping label.

Q: What are my shipping costs or I have another question about shipping?

A: Shipping costs depend on the weight of your items, the service you select, and your shipping location. You can always add the items to your cart and see your shipping costs. For other questions about shipping, Click Here

Q: Why won't my coupon code work?

A: Our coupon codes cannot be used on sale items or Mystery items (unless otherwise noted). Some codes require a minimum purchase, and most codes are limited to one use per customer. If your code is still not working, you can always send us an email!

Q: I have a question about a size on an apparel item.

A: Our sizing chart is accurate and up to date. Click here to see size guides, or find the size chart on any product page.

Q: An item is out of stock on the website, when will it be available?

A: When an item goes out stock on our website we typically replenish it as fast as we can. We want to sell more of them just as much as you want to buy one. Usually we are just waiting on the manufacturer to get more in stock so they can ship them to us. Please go to that item page and input your email address where it says "notify me when back in stock". You will be notified as soon as that item becomes available again.

Q: I Have a question about a product that I would like to purchase:

A: Click Here to send an inquiry, your email will be delivered to a knowledgeable Alef Design rep that will answer you within a few hours.

Q: Can I call and place my order?

A: At this time all orders need to be placed online so we can focus on shipping. If you have a product question then Click Here to go to our inquiry page.

Q: Do you have a storefront?

We are online only, we ship pretty fast though so order now and it might even ship today!

Q: I want to join your newsletter, update my email, or unsubscribe.

A: Joining our newsletter is simple, visit the bottom of our website and enter your email. Unsubscribing is just as simple, just click the link inside your next email and you will be removed from our list.

Q: You did not answer my question here. I need more help:

A: No problem, just CLICK HERE to go to our inquiry page and send us an email.We work best via email and that is the quickest way to get in touch with us. We are looking forward to hearing from you and answering your questions!

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